Help desk call

Cust. calls in having problems connecting: email works, but he can't go to websites. Check out his settings, everything looks find. So I give him an address to try typing in: http://207.102.64.2. "Type that into the address bar of your web browser, hit enter, and tell me what happens." Naturally, he can't dial in while on the phone w/me, so he hangs up and calls back a few minutes later.

"Didn't work," he said. "It said 'action cancelled'."

"'Action cancelled'?" I said. "That sounds weird. Internet Explorer said that?"

"No, Outlook Express. I don't use Internet Explorer to go to websites."

"I'm sorry?"

"I use Outlook Express."

"To go to web pages?"

"Yes."

Problem solved.

Original entry.