Part of how I'm beginning to work with Org and RT:
(defun x-hugh-boxquote-yank-and-indent ()
"My attempt to combine boxquote-yank and indent.
The car/cdr bits are from the docstring for boxquote-points. It's a bit silly to run it twice, but it was simple."
(interactive)
(save-excursion
(boxquote-yank)
(next-line)
(indent-region (car (boxquote-points)) (cdr (boxquote-points)))))
(global-set-key (kbd "<f9> y") 'x-hugh-boxquote-yank-and-indent)
I need to add a post-commit hook to my RT git trees to email the day's logs to RT; send 'em as a comment so they show up automagically in the ticket. Looks like the default should do nicely.